Shipping policy

Last Updated: June 16, 2026

Thank you for shopping with Nezete. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days.

Our business days are Monday – Saturday, excluding public holidays.

Order Cut-off Time:
Orders placed after 6:00 PM Central Time (CT) will be processed on the next business day.

During peak seasons, promotions, holidays, or periods of high order volume, processing times may be slightly extended. If there are significant delays, we will notify you by email.

2. Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated shipping time after order processing:

United States: 6–9 business days
United Kingdom, Canada, Australia, New Zealand: 6–9 business days
Other international destinations: 7–12 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, incorrect address information, or high order volumes.

3. Shipping Costs

Free Standard Shipping is offered on all orders unless otherwise specified at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

We do not charge additional handling fees or hidden shipping fees.

4. Shipping Methods & Tracking

We work with trusted logistics and fulfillment partners to help ensure reliable delivery.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number, when available. You can use this tracking number to monitor the delivery status of your shipment.

Tracking information may take 24–72 hours to update after the shipping confirmation email is sent.

5. International Shipping & Customs

We offer international shipping to many countries. Please note:

International shipments may be subject to import duties, taxes, customs fees, or other charges.
These charges are determined by your local customs authorities.
Customers are responsible for any additional duties, taxes, or customs fees required by their country or region.

Nezete does not collect or control these charges and cannot predict their amount.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Nezete is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address or order details, please contact us as soon as possible at hello@nezete.com. We will do our best to assist you before the order is shipped, but we cannot guarantee address changes after an order has been processed or dispatched.

7. Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items
Missing items
Incorrect items
Incorrect delivery status

Please include your order number, a description of the issue, and supporting photos if applicable. We will review the issue and assist you in finding a suitable resolution.

8. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at hello@nezete.com.

We may ask you to first check the tracking information, contact the carrier, or confirm your shipping address. If further assistance is needed, we will help review the issue based on the available tracking and order information.

9. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Nezete
Website: nezete.com
Email: hello@nezete.com
Phone: +1 518-883-6409
Business Address: 6090 Youth Sports Rd, Silsbee, TX 77656, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed