Refund policy

Last Updated: June 16, 2026

At Nezete, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review our policy below.

1. Return Window

You may request a return within 30 days of receiving your item.

Return requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition as received.
The item must be returned in its original packaging with all tags and labels intact.
A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

Items specifically marked as “Non-Returnable,” “Final Sale,” or similar at the time of purchase are not eligible for return.

For hygiene and safety reasons, certain intimate items or personal-use items may not be eligible for return if clearly stated on the product page.

3. Return Process

To initiate a return, please follow these steps:

Contact us at hello@nezete.com with your order number and reason for return.
Our support team will review your request within 1–2 business days.
If your return request is approved, we will provide return authorization and return instructions.

Important:
Items returned without prior authorization may not be accepted.
Returns must be sent only to the approved return mailing address listed in this policy.
Please do not send returns to any address other than the return address provided by Nezete.

4. Return Mailing Address

Approved returns should be mailed to:

Nezete
6090 Youth Sports Rd
Silsbee, TX 77656
United States

Please include your order number inside the package to help us identify and process your return.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If the return is due to our error, such as a defective, damaged, or incorrect item, we will provide a suitable resolution, which may include a replacement, refund, or return shipping assistance.

Original shipping fees are non-refundable unless the return is caused by our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

6. Restocking Fee

We do not charge any restocking fee for eligible returns.

7. Refunds

Once your return is received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method within 3–7 business days after inspection.

Processing times may vary depending on your payment provider or financial institution.

8. Partial Refunds or Rejected Returns

Partial refunds or rejected returns may apply in certain situations, including but not limited to:

Items returned in used, worn, washed, damaged, or altered condition not caused by our error.
Items returned with missing tags, labels, packaging, parts, or accessories.
Items returned without proof of purchase or without prior authorization.

9. Late or Missing Refunds

If you have not received your refund after approval:

Please check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank or payment provider.

If the issue persists, please contact us at hello@nezete.com.

10. Exchanges

We only offer replacements or exchanges for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us at hello@nezete.com with your order number, a description of the issue, and supporting photos if applicable.

11. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and provide a suitable resolution, such as a replacement or refund.

12. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Nezete
Website: https://www.nezete.com
Email: hello@nezete.com
Phone: +1 518-883-6409
Business Address: 6090 Youth Sports Rd, Silsbee, TX 77656, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed